Contacts is the address book of the company, not of sales. A person and the company they belong to are records the rest of Remven already uses — CRM, helpdesk, invoicing, even HR when a candidate becomes a vendor’s employee. One spelling, one history.
What you can do
- 01
People and companies
A contact is a person. An account is a company. They link, so you are not maintaining two truths.
- 02
Shared on purpose
Sales does not own the only copy. Support, finance and marketing read the same names.
- 03
History in one place
Activities, deals and tickets hang off the contact. You open a person, not a scavenger hunt.