A ticket your workspace can see — and a way to escalate to Remven when it is on us.

Support is the product for when the learning guide is not enough. Inside Remven, people report a bug to the workspace first; someone with the right role can escalate to us. This page is the public door: how to reach us, what to include, what a status incident looks like versus a “how do I” question.

What you can do

1. 01

   Workspace first

   Many “bugs” are a role, a policy, a missing branch. Your admin sees that faster than we do.

2. 02

   Escalate in one step

   When it is the platform, a privileged user sends it to Remven. You should not paste screenshots into a personal email and hope.

3. 03

   Severity in words

   Cannot sign in is not the same as a label colour. Say what cannot be done. We will not triage by how red the subject line is.